Wildwater River Operations and Raft Guide Jobs

Wildwater Job Descriptions and Qualifications

Team Members are expected to be knowledgeable on all aspects of Wildwater including information on all of our facilities and services.  Wildwater prides itself on having employees with outgoing and friendly personalities.  Our mission is to provide high quality experiences to our Guests, if you are more focused on yourself than working with a team to provide great experiences seek employment elsewhere.  Team members are expected to be reliable and on time; hours are often not 9-5, and we operate 7 days per week.

Reservations Personnel

You will be the first person with whom our Guests speak, and often, the deciding factor as to which outfitter the Guests will choose.

• Fielding general information calls and inquiries regarding all aspects of Wildwater’s adventures and areas in which we provide services.
• Selling of all Wildwater activities & lodging.
• Management of online reservations & email correspondence.
• Must maintain a professional manner and work well under pressure, remain calm, enthusiastic and be flexible.
• Must be organized, detail-oriented and possess good communication skills.
• Use computers to check availability and record reservations accurately.
• Driving as needed for post office runs, bank runs and other errands as needed.

Front Desk/Retail Management

You are the first smiling face with whom our guests will come in contact.  A positive attitude is a must!  This is a fun and often fast-paced job requiring someone who is detail oriented and works well under pressure.

• A genuine smile, outgoing and friendly personality with good communications skills.
• Honest, dependable and prompt.
• Ability to merchandise, display stock, maintain store appearance and track inventory.
• Ability to answer guest questions about all of Wildwater’s activities.
• Ability to use computers to check availability and record reservations accurately.
• Accurately complete end of day reports.
• Driving as needed for post office runs, bank runs and other errands as needed.

Guides

You have the largest impact on our Guests’ experience.  While this job is both fun and rewarding, it is also physically demanding- guides must be in excellent physical condition.  Training is unpaid but provided at no cost.  Wildwater operates a Guide School program in the spring for training potential employees (fee for food, supplies, transport to the various rivers & required river gear).

• 10 days minimum training on the river without pay
• Safety awareness and practices are essential.
• Capacity to work outdoors in all types of weather.
• Outgoing personality, friendly and able to assist all types of Guests.
• Ability to work well under pressure and think quickly in emergencies.
• Must have basic First Aid and CPR (equivalent or better – courses often available).
• Second year guides and Trip Leaders are required to have Advanced First Aid (equivalent or better).
• .Ongoing training and training of others is expected.

Trip Leaders

These individuals are more than just guides- experience, commitment to excellence and willingness to accept responsibility is expected.  The primary responsibility of trip leading is to organize and conduct trips in a manner that adheres to the quality service and safety standards set forth by Wildwater.

• Must maintain a professional manner and be able to make decisions under pressure.
• Ability to speak clearly to groups and individuals.
• Mature, trustworthy and organized.
• Ability to delegate duties.
• Assist in training new guides.
• Must have Advanced First Aid and CPR (equivalent or better – classes often available).
• Driving as needed for overnighters, shuttles and other errands as needed.

Transportation Drivers

 Drive shuttle vehicles to and from the river and other destinations.  Maintain vehicles in a neat and clean manner.  Must have a valid CDL with airbrake and passenger endorsements.

• Must provide a DOT driving record annually.
• DOT regulations require a physical exam & drug testing of all qualified applicants.
• Outgoing personality, friendly and enjoy talking with all types of Guests.
• Must be 25 years old to transport drive buses.

Food Service

You will be preparing and serving Guest and employee meals.  Responsibilities vary widely from one location to another.  Familiar with safe food handling techniques and preparations is a must.

• Ability to budget and keep good expense records.
• Ability to order food and supplies as needed.
• Ability to work early/late hours.
• Outgoing, friendly personality, with the ability to work with the Guest and Team Members under pressure and routine situations.
• Ability to accurately operate a cash register at some locations.
• Previous experience helpful.
• Driving as needed for grocery store runs, bank runs, cookouts and other errands as needed.

Managerial

You are the glue that holds Wildwater together.Supervise and lead staff in daily responsibilities.

• Must be detail-oriented and possess good communication skills.
• Outgoing, friendly personality, with the ability to work with the Guest and your Team Members under pressure and routine situations.
• Must be the first to always demonstrate commitment to our Guests Experiences.
• Capable of accurate record keeping, managing finances, effectively scheduling employees to meet a changing public demand.
• Must maintain a professional manner and work well under pressure, remain calm and flexible.
• Ability to work early/late hours.
• Ability to delegate duties.
• Previous managerial experience helpful.
• Driving as needed for post office runs, bank runs, shuttles, store runs and other errands as needed.

Thank you for your interest in becoming part of our Team, we are looking forward to reviewing your application.