The Wildwater Way
What truly sets Wildwater apart is something we refer to as “The Wildwater Way.” The Wildwater Way is the set of principles that drives everything we do at Wildwater. From the Commitment to Guest Services that you experience first with reservations, to the facilities and equipment, to the Professionalism of our guides, to simply making sure everyone has fun, we are committed to being the best.
Quality Service Guarantee
We stand behind your experience with Wildwater. If you are not satisfied with the service that you have received from us, we will make it right- guaranteed!
Guest Cancellation Guarantee
Wildwater introduced an exclusive service to our Guests in 2013. Only Wildwater offers the freedom to change your mind, no worries if you have to cancel or reschedule.
• Full Refund except for Cancellation Guarantee Fee (7.5% non-refundable) for any reservation cancelled by 1pm the day before your Activity or Lodging.
• Full Credit in the form of a Voucher or Wildwater Adventure Dollars for any Activity or Lodging cancelled the same day scheduled. Cancellation must be made prior to Activity Start Time.
• Freedom to reschedule is unlimited as long as it is done before activity starting time for any reason including weather.