Why Guest is Capitalized at Wildwater: Elaborating on Wildwater’s Commitment to Guests

Lysianne PeacockWildwater

Family of 4 standing in front of the river excitedly with their arms up

By: KM Collins

Since June 1971, and Wildwater’s very first commercial trips on the Chattooga River, Wildwater has put Guest experience as our number one priority. As the first whitewater company to operate in the Southeast and Blue Ridge region, founder Jim Greiner not only pioneered river guiding operations, he set the standard for Guest services. And that meant that the word Guest would always be capitalized, thereby ensuring the importance of customers and their needs.

Over five decades (and three generations) later, Wildwater’s legacy continues to set the standard for raft companies across the nation in regards to southern hospitality and Guest service. From the booking to the boat, here are some ways you’ll notice that Guest services are just a little extra polished at Wildwater: 


Staff training at Wildwater requires the highest level of safety training and certification for their guides. State-of-the-art equipment – NRS boats, paddles, helmets (top-notch gear)

Adventure Receptionists and Itineraries

Our itinerary specialists will find out what your adventure goals are and ensure that you, your family and/or crew wring out all the fun and excitement from your whitewater journey as possible. Receptionists will give you all the options and you’ll be able to mix and match experiences like half-day, full-day and weekend outdoor packages with fun and excitement  have expanded to include whitewater rafting on the Ocoee and Nantahala Rivers. Zip lining/canopy tours, kayak clinics, SUP and kayak lake tours, Rail© excursions, high ropes courses, climbing walls, teambuilding and a variety of lodging facilities have been thrown into the mix and are a part of daily adventure itineraries and packages.

Quality Guarantee

We are so confident about our service, we offer a Quality Guarantee, which states if you are not happy with your experience please let us know and we will make it right. Check out what these customers have to say about Wildwater service:

Rafting for 4th of July weekend

We went rafting with Nick and had the best time! The entire staff did a great job. It was my first time whitewater rafting so I was nervous, but Nick was an expert and I felt safe the whole time, even when it came to the class 5’s along the route. My in-laws have done a lot of rafting in the past and they all agreed this was by far their favorite. Definitely recommend and we can’t wait to go back.” 

  • Beth C., Tripadvisor

Amazing view and amazing whole staff

“They really guide us, all the tour guides are amazing and the hospitality is okay or should i say beyond OKAY! like amazing. (shout out to our guide ALEX STONE!) you’re the best! You really educate us!” 

  • Bryan Taguibao, Tripadvisor 

Fun times on the Chattooga

“Our family spent two days on the river. The surroundings were beautiful, the water warm, and the Class IV and V rapids were manageable under the superb guiding provided by Jake H., our trip leader. He was extremely knowledgeable about the river and its surroundings, articulate, and funny. We couldn’t have asked for a better guide—we had a blast!!!” 

  • Shochfam, Tripadvisor

Most epic rafting trip of all time!!!

“Super cool staying in a Yurt, nice facilities, then you are right there in the AM for rafting trip, so convenient. And super nice fire under the stars the night before. You definitely want to stay here if you raft since a little remote. Would definitely stay again! Plus, best rafting trip of my life. My sister who has been rafting everywhere said this was the most active river she’s been on, rapid after rapid and nice fun in between. Do it!!”

  • Tanya M, Tripadvisor

Wildwater welcomes families, church groups, wedding parties and diverse organizations from near and far with members of all ages. Weather wandering adventure seeker, local or long-time repeat customer, Wildwater truly offers something for everyone. Come see us soon.