Zipline Canopy Tour Jobs
Nantahala Gorge Canopy Tours Inc. Employment
Employment Information
Wildwater’s zipline canopy tours are all run by our sister canopy tours company: Nantahala Gorge Canopy Tours (NGCT) and The Adventure Center of Asheville (ACA). NGCT and ACA are outdoor adventure businesses committed to designing, operating, and managing the highest quality zipline canopy tours in the Southeastern United States. Locations include Nantahala Gorge Canopy Tours (Bryson City, NC), Chattooga Ridge Canopy Tours (Long Creek, SC), Ocoee River Basin Canopy Tours (Ducktown, TN), and The Adventure Center of Asheville (Asheville, NC). We are Guest-focused and employee-driven. We seek highly motivated and professional representatives that are interested in exposing visitors to the outdoors we all love. A high level of service, reasonable levels of adventure, while responsibly and respectfully managing risk are required. If you want to work on the rivers or for Wildwater’s administrative or management teams, please see Wildwater River Operations and Raft Guide Employment Information.
Employment Agreement
Our season, depending on location, traditionally begins March and operates until late November. The Adventure Center of Asheville is open year round.
Most positions available are entry-level; however, from time to time management positions come available.
Because of the nature of seasonal employment, it is difficult to guarantee full-time work to anyone, particularly in the Spring and Fall. We do, however make commitments for employment periods. These agreements outline a period of full-time work we will offer and a commitment from the employee on their dates of availability. July and August are our peak season. You may be asked to work six days a week, extra days off are not possible peak season. We work so that our Guests can play!
We invite you to consider the challenge of working as part of a team in an outdoor environment in all weather conditions. We offer many opportunities to learn new skills and work in a variety of settings. Our positions require professionalism and commitment, but offer fun and recreation, working with people with similar interests, lifetime friendships, personal achievements and a valuable work experience.
Drug/Alcohol Free Workplace
We are committed to a safe environment for its Team Members and Guests. Post-accident drug/alcohol testing is required of all employees filing a workman’s compensation claim. Any employee allowing drugs or alcohol to effect their work will be terminated.
Personal Appearance
A professional and well-groomed appearance is an essential ingredient in NGCT’s success. NGCT requires Team identifying clothing when running a trip on the canopy course. We rely on your good judgement and commitment to NGCT to provide a high level of personal appearance and hygiene. Your conduct on the job, after hours, and in the community is a reflection of you and of NGCT. Please plan to respect yourself, your peers and NGCT.
Pet Policy
In consideration of and safety for our Guests, employees and your pets, pets are NOT allowed on NGCT or Wildwater property unattended. If you must bring your pet with you, please make other housing arrangements.
Documents Needed
Upon arrival for employment be prepared to produce a valid DRIVER’S LICENSE and one of the following documents to complete the employment process; Passport, U.S. Social Security Card or equivalent, Birth Certificate.
Non U.S. citizens must have a valid U.S. work permit.
Canopy Ranger Requirements
- Minimum 18 years old
- Current First Aid & CPR
- Complete training, including leadership, rescues and interpretive knowledge
- Able to work well on a team
- Willing to learn and teach about local history, environment & culture
- Capable of providing leadership and guidance
- Demonstrate strong communication skills
- Able to work and lead in stressful situations
- Able to work at heights above 60 feet
- Responsible for own safety and the safety of others
- Good time management skills
- Punctual and committed to job
- Willing to assist as asked or needed
- Able to make risk management decisions
- Willing and able to follow direction from others
- Able to walk uneven terrain for 1/2 mile
Thank you for your interest in becoming part of our Team, we are looking forward to reviewing your application.
Responsibilities
- Maintain a professional, friendly work & operational environment
- Arrive ready to work as scheduled for pre-trip responsibilities
- Meet and greet zipline canopy tour Guests
- Lead small or large groups in an outdoor adventure setting
- Manage small group training with 1 or more coworkers
- Instruct Guests on proper use of canopy tour course & equipment
- Assist Guests with physical or emotional challenges
- Communicate any needs and challenges appropriately to team
- Maintain a timely experience using ziplines & high level climbing gear
- Share and teach specific facts and stories about the environment & region
- Manage risky behavior and maintain control of the group at all times
- Respond to injuries by providing appropriate treatment and communication
- Help manage care and maintenance of equipment and facility
- Complete required reports and paperwork as requested
- Capable of opening or closing of course including paperwork and securing equipment
- Assist as needed or directed with clean-up and closing responsibilities
Canopy Course Manager
Requirements (in addition to Canopy and Lead Canopy Rangers)
- Minimum 21 years old
- Current First Aid & CPR
- Able to work well on and lead a team
- Willing and able to teach about local history, environment & culture
- Capable of providing leadership and guidance
- Strong communication skills
- Able to lead in stressful situations
- Responsible for maintaining a safety conscious operation
- Punctual and committed
- Willing to assist as asked or needed
- Able to make risk management decisions
- Willing and able to provide direction to others
- Capable of leading/managing a team
- Strong organization skills
- Able to manage reports, cash flow, payroll and employees
Thank you for your interest in becoming part of our Team, we are looking forward to reviewing your application.
Responsibilities
- Serve as course manager
- Coordinate course opening and/or closing responsibilities
- Manage small group training with 1 or more coworkers
- Assist with physical or emotional challenges
- Communicate needs and challenges appropriately to team
- Share and teach specific facts and stories about the environment & region
- Manage risky behavior and maintain control at all times
- Provide appropriate treatment and communication for any injuries
- Support professional, friendly atmosphere & experience for Guests & co-workers
- Complete required reports and paperwork
- Maintain a professional, friendly work & operational environment
- Foster educational and technical training for team member
- Act on inappropriate, risky or unprofessional behavior
- Dismiss employee unable/unwilling to maintain requirements or responsibilities
- Manage a budget and help prepare as appropriate
- Manage care and maintenance of equipment and facility
- Design and manage ongoing interpretive training for team members
- Create & maintain a culture of success & satisfaction among employees & Guests
- Report issues to the appropriate manager or owner
- Work closely with Wildwater Team to insure smooth operations for all