Wildwater Team


Team_CH_2013

Administrative/Management

Reservations:  Please direct all requests, availability and reservation requests to our Reservations Center

Wildwater Reservations      Linda Cobb, Office Manager
P.O. Box 309
Long Creek, SC 29658
(800) 451-9972
(864) 647-9587
fax (864) 647-5361

—-> reservations@wildwaterrafting.com

Locations:

Al Barnett, Chattooga Operations Manager
P.O. Box 309
Long Creek, SC 29658
(864) 647-9587

—-> albarnett.wildwater@gmail.com

Lance Luke, Ocoee Operations Manager
P.O. Box 507
Ducktown, TN 37326
(423) 496-4904

—-> managers@wildwaterrafting.com

Cricket Wise, Nantahala Operations Manager, Falling Waters Lodging
P.O. Box 190
Almond, NC 28702
(828) 488-2384

—-> kristenswise@gmail.com

Lee Allison, Nantahala Gorge Canopy Tours Manager
P.O. Box 190
Almond, NC 28702
(828) 488-2384

—-> managers@wildwaterrafting.com

Sue Stewart, Pigeon Operations Manager
P.O. Box 70
Hartford, TN 37753
(423) 487-3307

—-> wildwaterpigeon@yahoo.com

Marketing:

Woody Woodruff, Director of Marketing
P.O. Box 309
Long Creek, SC 29658
(828) 508-8285
FAX (864) 647-5361

—->woody@wildwaterltd.com

Trey Barnett, Nantahala & Pigeon Regional Marketing & Church Accounts Specialist
P.O. Box 190
Almond, NC 28702
(828) 488-2384
FAX (828) 488-9130

Woody Woodruff, Web Marketing
P.O. Box 309
Long Creek, SC 29658
(828) 508-8285
FAX (864) 647-5361

—->woody@wildwaterltd.com

Miranda Alexander, Chattooga Regional Marketing Rep, Group Sales Coordinator, Media Liaison
PO Box 309
Long Creek, SC 29658
864-482-0453
FAX (864) 647-5361

—-> groups@wildwaterltd.com
—-> media@wildwaterrafting.com

Administration:

Jim Greiner, President
—-> JCGreiner@aol.com

Jack Wise, Vice President/CEO
P.O. Box 309
Long Creek, SC 29658
(864) 647-9587
fax (864) 647-5361

—-> CEO@wildwaterrafting.com

Jeff Greiner, President – Adventure America Canopy Tours
404 Heather Place
Asheville, NC 28803
(828)687-1411
fax (828) 687-2940

—-> wjgreiner@aol.com

Becky Wise, Webmaster
Wildwater, Falling Waters Resort, Canopy Tours
P.O. Box 309
Long Creek, SC 29658
(864) 647-9587
FAX (864) 647-5361

—-> webmaster@wildwaterrafting.com

Wildwater Team Members:

—-> Team@wildwaterrafting.com

Wildwater Employment

Employment Information

Wildwater, the oldest outfitter on the Chattooga River, came into existence in June of 1971.  Jim and Jeanette Greiner pioneered the company, along with the help of their four children.  Today, the company has grown beyond the boundaries of the Chattooga River area to include the Ocoee, Nantahala, Pigeon and Asheville Adventure Center.

In addition to whitewater rafting, Wildwater offers zipline canopy tours, kayak clinics, lake kayak touring, Raft & Rail© excursion, high ropes course, climbing walls, team-building and a variety of lodging facilities- Falling Waters at the Nantahala and multiple options at our Chattooga location.

Employment Agreement

Wildwater’s season, depending on location, traditionally begins March and operates until November.

Wildwater offers competitive wages and benefits.  Most positions available are entry-level; however, from time to time management positions come available.

Because of the nature of seasonal employment, it is difficult to guarantee full-time work to anyone, particularly in the Spring and Fall.  We do, however make commitments for employment periods.  These agreements outline a period of full-time work we will offer and a commitment from the employee on their dates of availability.  July and August are our peak season.  You may be asked to work six days a week and extra days off are not possible during these busy times.  We work so that our Guests can play!

Benefits

Wildwater invites you to consider the challenge of working in an outdoor environment as part of a team.  We offer many opportunities to learn new skills and work in a variety of settings.  Our positions require professionalism and commitment, but offer fun and recreation, working with people with similar interests, lifetime friendships, personal achievements and a valuable work experience.

Some of our benefits include:

  • Unlimited trips and tours for Team members based on availability.
  • Two complimentary trips annually for family or friends.
  • 50% discount on Wildwater lodging for employees and family.
  • Free training (Guide school does have related costs).
  • Free or reduced cost Team Clothing.
  • Free Team Housing based on availability.
  • Summer Meal plan at the Chattooga.
  • Discounts in each Adventure Center\’s retail store.
  • Opportunities for pro-purchases on outdoor equipment/clothing.
  • Steady work in season.
  • Flexibility in scheduling, except during busiest times.
  • Training and skill development in the recreation industry.
  • Leadership opportunities.
  • 401K plan is available to employees after one year of employment in which 1000 hours have been worked.

Drug/Alcohol Free Workplace

Wildwater is committed to a safe environment for its Team Members and Guests.  Pre-employment and random drug/alcohol testing is required for CDL drivers.  Post-accident drug/alcohol testing is required of all employees filing a workman’s compensation claim.  Any employee allowing drugs or alcohol to effect their work will be terminated.

Personal Appearance

A professional and well-groomed appearance is an essential ingredient in Wildwater’s success.  On the river, Wildwater requires green PFD’s and black shorts.  We rely on your good judgement and commitment to Wildwater to accept as a basic condition of employment that you will keep your appearance in line with company standards.  Your conduct on the job, after hours, and in the community is a reflection of you and of Wildwater.  Please plan to respect yourself, your peers and Wildwater.

Pet Policy

In consideration of and safety for our Guests, employees and your pets, pets are NOT allowed on Wildwater property unattended or in Wildwater housing.  If you must bring your pet with you, please make other housing arrangements.  Wildwater’s property has no housing facilities for your pets.

Housing

Varying types of housing, including bunkhouses and dorm style rooms, are available at each of Wildwater’s River Locations.  All employees using Wildwater housing are required to participate in a maintenance and cleaning program for living areas.  For a fee, meal plan is available at the Chattooga, while kitchen facilities are provided for your convenience at the Nantahala, Ocoee and Pigeon.  If you live at our Chattooga location you are required to be on the meal plan.

Documents Needed

Upon arrival for employment at Wildwater be prepared to produce a valid DRIVER’S LICENSE and one of the following documents to complete the employment process.  Passport, U.S. Social Security Card, Birth Certificate.

Non U.S. citizens must have a valid U.S. work permit.

Job Descriptions and Qualifications

All Team Members are expected to be knowledgeable on all aspects of Wildwater including information on all of our facilities and services.  Wildwater prides itself on having employees with outgoing and friendly personalities.  Our mission is to provide high quality experiences to our Guests, if you are more focused on yourself than working with a team to provide great experiences seek employment elsewhere.  Team members are expected to be reliable and on time; hours are often not 9-5, and we operate 7 days per week.

Reservations Personnel- You will be the first person with whom our Guests speak, and in many cases, the deciding factor as to which outfitter the Guests will choose.

  • Selling of all Wildwater activities & lodging.
  • Management of online reservations & email correspondence.
  • Fielding general information calls and inquiries regarding all aspects of Wildwater’s adventures and areas in which we provide services.
  • Must maintain a professional manner and work well under pressure, remain calm, enthusiastic and be flexible.
  • Must be organized, detail-oriented and possess good communication skills.
  • Use computers to check availability and record reservations accurately.
  • Driving as needed for post office runs, bank runs and other errands as needed.

Front Desk/Retail Management- You are the first smiling face with whom our Guests will come in contact. A positive attitude is a must!  This is a fun and often fast-paced job but requires someone who is detail oriented and works well under pressure.

  • A genuine smile, outgoing and friendly personality with good communication skills.
  • Honest, dependable and prompt.
  • Ability to merchandise, display stock, maintain store appearance and track inventory.
  • Ability to answer Guest questions about all of Wildwater’s activities.
  • Ability to use computers to check availability and record reservations accurately.
  • Accurately complete end of day reports.
  • Driving as needed for post office runs, bank runs and other errands as needed.

Marketing Team– You are responsible for marketing Wildwater in the local area and assisting with overall marketing projects.

  • Outgoing, friendly personality, with the ability to work with local businesses, restaurants and hotels.
  • Deliver brochures to local businesses, hotels and recreational facilities.
  • Assist with travel shows and other marketing projects.
  • Knowledge of website marketing and design.
  • Ability to use computers to check availability and record reservations accurately.
  • Driving as needed for brochure runs, travel shows and other errands as needed.

Guides- You have the largest impact on our Guests’ experience.  While this job is both fun and rewarding, it is also physically demanding- guides must be in excellent physical condition.  Training is unpaid but provided at no cost.  Wildwater operates a Guide School program in the spring for training potential employees (fee for food, supplies, transport to the various rivers & required river gear).

  • Safety awareness and practices are essential.
  • Capacity to work outdoors in all types of weather.
  • Outgoing personality, friendly and able to assist all types of Guests.
  • Ability to work well under pressure and think quickly in emergencies.
  • Must have basic First Aid and CPR (equivalent or better – courses often available).
  • Second year guides and Trip Leaders are required to have Advanced First Aid (equivalent or better).
  • Must be 18 years old to guide.
  • Driving as needed for overnighters, shuttles and other errands as needed.

Trip Leaders- These individuals are more than just guides- experience, commitment to excellence and willingness to accept responsibility is expected.  The primary responsibility of trip leading is to organize and conduct trips in a manner that adheres to the quality service and safety standards set forth by Wildwater.

  • Must maintain a professional manner and be able to make decisions under pressure.
  • Ability to speak clearly to groups and individuals.
  • Mature, trustworthy and organized.
  • Ability to delegate duties.
  • Assist in training new guides.
  • Must have Advanced First Aid and CPR (equivalent or better – classes often available).
  • Must be 21 years old.
  • Driving as needed for overnighters, shuttles and other errands as needed.

Transportation Drivers- Drive shuttle vehicles to and from the river and other destinations.  Maintain vehicles in a neat and clean manner.  Must have a valid CDL with airbrake and passenger endorsements.

  • Must provide a DOT driving record annually.
  • DOT regulations require a physical exam & drug testing of all qualified applicants.
  • Outgoing personality, friendly and enjoy talking with all types of Guests.
  • Must be 24 years old to transport Guests.

Food Service- You will be preparing and serving Guest and employee meals.  Responsibilities vary widely from one location to another.  Familiar with safe food handling techniques and preparations.

  • Ability to work early/late hours.
  • Outgoing, friendly personality, with the ability to work with the Guest and Team Members under pressure and routine situations.
  • Ability to accurately operate a cash register at some locations.
  • Previous experience helpful.
  • Driving as needed for grocery store runs, bank runs, cookouts and other errands as needed.

Managerial- You are the glue that holds Wildwater together.Supervise and lead staff in daily responsibilities.

  • Must be detail-oriented and possess good communication skills.
  • Outgoing, friendly personality, with the ability to work with the Guest and your Team Members under pressure and routine situations.
  • Must be the first to always demonstrate commitment to our Guests Experiences.
  • Capable of accurate record keeping, managing finances, effectively scheduling employees to meet a changing public demand.
  • Must maintain a professional manner and work well under pressure, remain calm and flexible.
  • Ability to work early/late hours.
  • Ability to delegate duties.
  • Previous managerial experience helpful.
  • Driving as needed for post office runs, bank runs, shuttles, store runs and other errands as needed.

Thank you for your interest in becoming part of our Team, we are looking forward to reviewing your application.

Click Here for Application

Nantahala Gorge Canopy Tours Inc. Employment

Employment Information

Nantahala Gorge Canopy Tours (NGCT) is an outdoor adventure business committed to designing, operating, and managing the highest quality zipline canopy tours available in the Southeastern United States.  Locations include Nantahala Gorge Canopy Tours (Bryson City, NC), Chattooga Ridge Canopy Tours (Long Creek, SC), Pigeon River Canopy Tours (Hartford, TN), Ocoee River Basin Canopy Tours (Ducktown, TN) and Asheville Zipline Canopy Adventures (Asheville, NC).  We are Guest focused and employee driven.  We seek highly motivated and professional representatives that are interested in exposing visitors to the outdoors we all love.  A high level of service, reasonable levels of adventure, while responsibly and respectfully managing risk are required.

Employment Agreement

Our season, depending on location, traditionally begins March and operates until late November.  Asheville Zipline Canopy Adventures is open year round.

Nantahala Gorge Canopy Tours offers competitive wages and benefits.  Most positions available are entry-level; however, from time to time management positions come available.

Because of the nature of seasonal employment, it is difficult to guarantee full-time work to anyone, particularly in the Spring and Fall.  We do, however make commitments for employment periods.  These agreements outline a period of full-time work we will offer and a commitment from the employee on their dates of availability.  July and August are our peak season.  You may be asked to work six days a week, extra days off are not possible peak season.  We work so that our Guests can play!

NGCT invites you to consider the challenge of working in an outdoor environment as part of a team.  We offer many opportunities to learn new skills and work in a variety of settings.  Our positions require professionalism and commitment, but offer fun and recreation, working with people with similar interests, lifetime friendships, personal achievements and a valuable work experience.

Drug/Alcohol Free Workplace

NGCT is committed to a safe environment for its Team Members and Guests.  Post-accident drug/alcohol testing is required of all employees filing a workman’s compensation claim.  Any employee allowing drugs or alcohol to effect their work will be terminated.

Personal Appearance

A professional and well-groomed appearance is an essential ingredient in NGCT’s success.  NGCT requires Team identifying clothing when running a trip on the canopy course.  We rely on your good judgement and commitment to NGCT to provide a high level of personal appearance and hygiene.  Your conduct on the job, after hours, and in the community is a reflection of you and of NGCT.  Please plan to respect yourself, your peers and NGCT.

Pet Policy

In consideration of and safety for our Guests, employees and your pets, pets are NOT allowed on NGCT or Wildwater property unattended.  If you must bring your pet with you, please make other housing arrangements.

Documents Needed

Upon arrival for employment be prepared to produce a valid DRIVER’S LICENSE and one of the following documents to complete the employment process; Passport, U.S. Social Security Card, Birth Certificate.

Non U.S. citizens must have a valid U.S. work permit.

Canopy Ranger Requirements

•Minimum 18 years old
•Current First Aid & CPR
•Complete training, including leadership, rescues and interpretive knowledge
•Able to work well on a team
•Willing to learn and teach about local history, environment & culture
•Capable of providing leadership and guidance
•Strong communication skills
•Able to work and lead in stressful situations
•Able to work at heights above 60 feet
•Responsible for own safety and the safety of others
•Good time management skills
•Punctual and committed to job
•Willing to assist as asked or needed
•Able to make risk management decisions
•Willing and able to follow direction from others
•Able to walk uneven terrain for 1/2 mile

Responsibilities
•Arrive ready to work as scheduled for pre-trip responsibilities
•Meet and greet zipline canopy tour Guests
•Lead small or large groups in an outdoor adventure setting
•Manage small group training with 1 or more coworkers
•Instruct Guests on proper use of canopy tour course & equipment
•Assist Guests with physical or emotional challenges
•Communicate any needs and challenges appropriately to team
•Maintain a timely experience using ziplines & high level climbing gear
•Share and teach specific facts and stories about the environment & region
•Manage risky behavior and maintain control of the group at all times
•Respond to injuries by providing appropriate treatment and communication
•Support professional, friendly atmosphere & experience for Guests & co-workers
•Complete required reports and paperwork as requested
•Assist as needed or directed with clean-up and closing responsibilities

Lead Canopy Ranger
Requirements (in addition to Canopy Rangers)
•Willing to teach Rangers and Guest about local history, environment & culture
•Capable of assisting self and others
•Provide leadership and guidance to both Rangers & Guest
•Demonstrate strong communication skills
•Lead in stressful situations
•Responsible for own safety and the safety of others
•Strong organization skills

Responsibilities
•Lead by example at all times, set the tone for the team
•Assist with physical or emotional challenges
•Communicate needs and challenges appropriately to all
•Maintain a timely experience using ziplines & high level climbing gear
•Coordinate with other team members while leading groups
•Share and teach specific facts and stories about the environment & region
•Manage risky behavior and maintain control of the group at all times
•Manage any injuries by providing appropriate treatment and communication
•Support professional, friendly atmosphere & experience for Guests & co-workers
•Assist as needed or directed with clean-up and closing responsibilities
•Assist course manager with scheduling and coordination as requested
•Serve as Course manager in managers absence
•Open or close course including paperwork, securing equipment and financials
•Maintain a professional, friendly work & operational environment
•Support educational and technical training for team members
•Manage care and maintenance of equipment and facility
•Report or act on inappropriate, risky, or unprofessional behavior
•Work closely with Wildwater Team to insure smooth operations for all

Canopy Course Manager
Requirements (in addition to Canopy and Lead Canopy Rangers)
•Minimum 21 years old
•Current First Aid & CPR
•Able to work well on and lead a team
•Willing and able to teach about local history, environment & culture
•Capable of providing leadership and guidance
•Strong communication skills
•Able to lead in stressful situations
•Responsible for maintaining a safety conscious operation
•Punctual and committed
•Willing to assist as asked or needed
•Able to make risk management decisions
•Willing and able to provide direction to others
•Capable of leading/managing a team
•Strong organization skills
•Able to manage reports, cash flow, payroll and employees

Responsibilities
•Serve as course manager
•Coordinate course opening and/or closing responsibilities
•Manage small group training with 1 or more coworkers
•Assist with physical or emotional challenges
•Communicate needs and challenges appropriately to team
•Share and teach specific facts and stories about the environment & region
•Manage risky behavior and maintain control at all times
•Provide appropriate treatment and communication for any injuries
•Support professional, friendly atmosphere & experience for Guests & co-workers
•Complete required reports and paperwork
•Maintain a professional, friendly work & operational environment
•Foster educational and technical training for team member
•Act on inappropriate, risky or unprofessional behavior
•Dismiss employee unable/unwilling to maintain requirements or responsibilities
•Manage a budget and help prepare as appropriate
•Manage care and maintenance of equipment and facility
•Design and manage ongoing interpretive training for team members
•Create & maintain a culture of success & satisfaction among employees & Guests
•Report issues to the appropriate manager or owner
•Work closely with Wildwater Team to insure smooth operations for all

Thank you for your interest in becoming part of our Team, we are looking forward to reviewing your application.

Click Here for Application

Training, First Aid Classes, Other Events

Team Members- To keep posted on all events at Wildwater, add this page to your favorites.  We will periodically update with information on training sessions, first aid classes, get togethers and other events.

 Guide School 2016 (Generally the 2nd Week in May)
5 days of raft guide training on the Chattooga, Nantahala, Pigeon and Ocoee Rivers for accepted applicants only.  The course cost covers meals, boarding, classroom materials, Team shorts, tee shirt and PFD, plus transportation to the rivers where we will be training.  You have the opportunity to meet and interview with each of Wildwater\’s Management Team and experience the variety of whitewater and unique character of each of Wildwater\’s Adventure Centers.  While we do not guarantee employment upon completion of the course, we will endeavor to place everyone with Wildwater or will assist each Guide School candidate in placement with another rafting company.  Individuals interested in attending Guide School must first fill out an employment application & send it to Cricket Barnett @ PO Box 309, Long Creek, SC 29658.

We start each day with classroom instruction, followed by on-water training.  After dinner there is additional classroom training, so expect long days.  Along with meeting new people, this dynamic learning experience will give you basic whitewater and rescue skills, communication skills and an understanding of Guest services in the whitewater industry.

Topics covered:  Understanding whitewater, paddling strokes, raft maneuvering, river signals, communication with crews, Guest services, minimizing risks, emergency procedures and river rescue.

Cost: $300

For more information and specific dates will be posted at a later date.

2016 Zipline Canopy Tours Training
Chattooga Ridge Canopy Tours Training:  Not Yet Available
Nantahala Gorge Canopy Tours Training:  Not Yet Available
Asheville Zipline Canopy Tours Training :  Not Yet Available

For more information on Zipline Canopy Tours Training contact Jeff Greiner  wjgreiner@aol.com (ph) 828-687-1411

2016 Chattooga CPR Course- $30
Date:  Not Yet Available

2016 Chattooga Basic First Aid and CPR Course
Date:  June 9

2016 Chattooga WAFA Course- $300
Dates:  Not Yet Available

Have to attend all 4 days, 8am- 5pm with some evening sessions. Maximum 12 Students
Taught by Steve Yook.

Chattooga WAFA Refresher Course- $30
Date:  Not Yet Available

*Re-certification may be achieved by attending 3 consecutive, yearly single day refresher courses. Refresher courses are designed to focus on 1/3 of the course content per year, thus covering the entire course in a 3-year period. Once all 3 refresher courses are completed the student will be given a new 3-year certification card.

For more information or to sign up, contact Wildwater. (ph) 864-647-9587

2015 Ocoee CPR Course-
Dates:  Not Yet Available

2015 Ocoee WAFA Course-
Dates:  Not Yet Available

Have to attend all 4 days, 8am- 5pm with some evening sessions.
Minimum 6pp – Max 12pp

2015 Ocoee WAFA Refresher Course-
Date: Not Yet Available

*Re-certification may be achieved by attending 3 consecutive, yearly single day refresher courses. Refresher courses are designed to focus on 1/3 of the course content per year, thus covering the entire course in a 3-year period. Once all 3 refresher courses are completed the student will be given a new 3-year certification card.

For more information or to sign up, contact Lance Lukelance.w.luke@gmail.com (ph) 423-496-4904

2016 Nantahala CPR Course-
Dates:  Not Yet Available

2016 Nantahala WAFA Course-
Dates:  Not Yet Available

Have to attend all 4 days, 8am- 5pm with some evening sessions.
Minimum 6pp – Max 12pp

2016 Nantahala WAFA Refresher Course-
Date:  Not Yet Available

*Re-certification may be achieved by attending 3 consecutive, yearly single day refresher courses. Refresher courses are designed to focus on 1/3 of the course content per year, thus covering the entire course in a 3-year period. Once all 3 refresher courses are completed the student will be given a new 3-year certification card.

Wildwater is finishing up the 2015 season and are not in need of Team Members for the Fall or Winter.  We will begin accepting applications for the 2016 season for raft guides, canopy rangers, food service, CDL drivers and reservationists in January.

Once we receive your application it will be forwarded on to the manager at the location where you are interested in working.  They should contact you with further information and/or an interview.

We look forward to hearing from you in January!